Step-by-Step Guide to Call a Doctor - Teleconsultation on Wellcare

With Wellcare's teleconsultation service, accessing expert medical advice has never been easier. This detailed guide walks you through each step, from selecting a doctor to completing your consultation, ensuring a smooth and efficient experience.

Start by browsing the list of doctors available on the Wellcare website or app. Each doctor’s profile includes detailed information about their specialty, experience, and consultation options. After selecting a doctor:

• Choose the consultation method: You can opt for a phone or video call.
• Choose a time that works for you.
• Consultation fees vary based on the selected service type (e.g., regular day or holiday, Vietnamese or English language, video vs. voice call).

To start the consultation process, you’ll need to open an online medical record using your phone number. If you already have an account, simply log in:

• Online medical records store essential health information, including personal health history, for multiple family members.
• Preloaded funds in your medical record enable quick access to a doctor whenever needed.
• Use your frequently used phone number to ensure seamless connection and accurate communication. This also ensures the system:
  • Connects you with the right doctor at the scheduled time.
  • Sends important updates regarding your consultation, including a 4-digit OTP for authentication.

Before the consultation, it’s important to provide detailed information about your health concerns:

• Describe your symptoms and health issues in chronological order.
• List any questions or concerns you have for the doctor.
• Upload relevant files such as old prescriptions, X-rays, lab results, or skin condition photos to help the doctor make informed decisions.

To complete the teleconsultation, you’ll need to add funds to your Wellcare medical record. There are multiple payment options:

• Bank Transfer: Send funds via mobile banking to Wellcare's account at Vietcombank.
• ATM/Credit Card: Pay securely through Zalopay.
• E-wallets: Use Momo or Zalopay. Within 30 minutes of receiving payment, you’ll receive a confirmation message via the Wellcare app.

When it's time for your consultation, you have two main options:

• Video Call: Use the Wellcare app to initiate the video consultation.
• Phone Call: You can either call through the app or directly dial the system's number provided on your electronic medical record after confirming the appointment. If the doctor is unavailable or the line is busy, you’ll need to try again later or contact the Care Team for assistance.

After the consultation, you’ll receive a notification once the doctor completes your case. Return to the electronic medical record to:

• View the diagnosis and suggested treatments.
• Access any prescriptions and follow-up advice.
• Leave feedback on your consultation experience, which helps improve the service.

Wellcare makes it easy for you to manage the health of your entire family with its intuitive platform, enabling timely consultations with trusted professionals. From scheduling to receiving advice, telemedicine is now at your fingertips.